Privacy Policy

Arenal Rainforest Resort
Privacy Statement

Arenal Rainforest Resort values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, communicate with us, make a reservation, stay at the hotel, or interact with our services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

“Personal Information” refers to information that identifies you or can reasonably be associated with you.

Throughout your interaction with Arenal Rainforest Resort, we may collect information such as:

Name
Postal address
Telephone number
Email address
Payment and billing information
Language preference
Date and place of birth
Nationality, passport, visa, or other government-issued identification information when required
Important dates, such as birthdays, anniversaries, and special occasions
Travel itinerary and activity information
Previous stays and interactions with us
Services purchased
Accommodation, dining, activity, wellness, and amenity preferences
Special requests
Approximate geolocation information
Information you voluntarily provide when communicating with us

In certain circumstances, we may also collect information about family members or travel companions, such as names and ages of children, when necessary to manage a reservation or provide requested services.

Security cameras may operate in designated public areas of the property for safety and security purposes.

If you provide Personal Information about another person, such as when making a reservation on their behalf, you represent that you have the authority to provide that information to us.

How We Collect Personal Information

We may collect Personal Information in several ways.

Website and Online Services: When you make a reservation, request information, purchase services, subscribe to communications, complete a form, participate in a promotion, or otherwise interact with us online.

Hotel Visits: When you stay at Arenal Rainforest Resort, dine with us, use hotel amenities, book activities or wellness services, attend an event, or otherwise interact with our team.

Direct Communications: When you contact our reservations team, front desk, concierge, customer service, or other hotel representatives by telephone, email, messaging services, online forms, or other communication channels.

Business Partners: We may receive information from travel advisors, tour operators, online travel agencies, booking platforms, transportation providers, and other businesses involved in arranging or providing your travel experience.

Other Sources: Where permitted by law, we may receive information from publicly available sources, marketing partners, and other third parties.

Other Information We Collect

When you visit our website or use our online services, certain technical information may be collected automatically. This may include:

Browser and device information
Operating system
IP address
Approximate location derived from your IP address
Website usage information
Referring website or URL
Pages viewed and time spent on the website
Cookie and similar technology data
Aggregated or statistical information

We use this information to operate and improve our website, understand how visitors interact with our content, maintain security, troubleshoot technical issues, and improve the guest experience.

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, facilitate navigation, understand website traffic, measure performance, and improve your online experience.

Depending on the technologies used on our website, cookies may also help us understand the effectiveness of marketing campaigns and present content or offers that may be relevant to visitors.

We may use third-party analytics services, including Google Analytics, to better understand how visitors use our website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of portions of the website.

How We Use Your Information

Arenal Rainforest Resort may use Personal Information and other information for purposes including:

Reservations and Guest Services

We use your information to:

Process and manage reservations
Process payments
Send confirmations and pre-arrival information
Prepare for your arrival and stay
Respond to special requests
Arrange activities, dining, wellness services, transportation, and other requested experiences
Provide customer service
Send receipts and other administrative communications

Personalizing Your Experience

Information about your preferences may be used to personalize your stay and improve the services we provide.

This may include accommodation preferences, dietary requests, special occasions, activities, wellness preferences, or other information you voluntarily share with us.

Communications and Marketing

With your consent where required, we may use your information to send hotel news, special offers, promotions, surveys, and other marketing communications that may be of interest to you.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send important transactional or administrative messages related to an existing reservation, stay, payment, or service request.

Business and Security Purposes

We may use information for legitimate business purposes such as:

Improving hotel services and guest experiences
Website and business analytics
Fraud prevention
Property and information security
Auditing
Quality assurance
Developing new services and experiences
Measuring the effectiveness of marketing initiatives
Meeting legal and regulatory requirements

How We Share Information

We may share Personal Information when necessary to operate the resort, fulfill guest requests, provide services, or comply with legal obligations.

Service Providers

We may work with third-party providers that assist us with services such as:

Website hosting
Reservation technology
Payment processing
Information technology
Data analysis
Email delivery
Marketing
Customer service
Transportation
Tours and activities
Other services requested by guests

These providers may receive information necessary to perform services on our behalf.

Travel and Business Partners

When necessary to fulfill your travel arrangements or requested experiences, we may share relevant information with travel advisors, tour operators, transportation providers, booking platforms, activity providers, or other partners involved in delivering those services.

Information handled directly by an independent third party may also be subject to that party’s own privacy policy.

Business Transfers

Personal Information may be transferred as part of a merger, acquisition, reorganization, sale, assignment, or other transfer involving all or part of Arenal Rainforest Resort or its business assets.

Legal and Safety Requirements

We may use or disclose information when reasonably necessary to:

Comply with applicable laws or legal processes
Respond to lawful requests from government or public authorities
Protect the rights, privacy, safety, or property of Arenal Rainforest Resort, our guests, employees, or others
Protect our operations and systems
Enforce applicable terms and conditions
Prevent or investigate suspected fraud, security incidents, or unlawful activity

Third-Party Websites and Services

Our website may contain links to third-party websites or services, including booking platforms, activity providers, social media platforms, or other travel-related services.

Arenal Rainforest Resort does not control the privacy practices of independent third parties. When you leave our website or provide information directly to another company, that company’s privacy policy and terms will apply.

We encourage you to review the privacy policies of third-party websites and services before providing Personal Information.

Data Security

We use reasonable administrative, organizational, and technical measures designed to protect Personal Information.

However, no electronic transmission, website, or data storage system can be guaranteed to be completely secure. If you believe that your interaction with us or your Personal Information may have been compromised, please contact us promptly.

Your Choices

You may choose not to provide certain Personal Information. However, some information may be necessary for us to process a reservation, payment, activity, or other requested service.

You may opt out of marketing communications at any time by using the unsubscribe instructions contained in our emails or by contacting Arenal Rainforest Resort.

Opting out of marketing communications will not prevent us from sending necessary administrative or transactional communications relating to your reservation or stay.

Data Retention

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and as required or permitted by applicable law.

Factors affecting retention periods may include:

The length of our relationship with you
Reservation and transaction record requirements
Applicable legal and regulatory obligations
Accounting and tax requirements
Fraud prevention and security considerations
Potential legal claims or disputes

When information is no longer required for these purposes, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Sensitive Personal Information

Unless specifically requested and necessary for providing a service, please do not send sensitive Personal Information through our website or general communication channels.

This may include information relating to health, biometric or genetic characteristics, political opinions, religious beliefs, racial or ethnic origin, criminal history, national identification numbers, or similar sensitive information.

If particular information is necessary to accommodate a guest request, please communicate directly with our team using an appropriate channel.

Children’s Privacy

Our online services are not directed to children under the age of 16, and we do not knowingly request that children under 16 provide Personal Information directly through our website.

Parents, guardians, or responsible adults may provide information about children when necessary to make reservations or arrange services for a family stay.